Frequently Asked Questions

Shipping and Returns

When will my order ship?

All Ralph Brothers orders will be packed and shipped between 24-72 hours of the order being placed unless an unforeseen event occurs, and in that case you will be notified of delays.

How will I know when my order ships?

When your Ralph Brothers order ships you will receive an email letting you know it has shipped, what carrier, and tracking info.

Can I ship my orders to different addresses?

Ralph Brothers will be happy to ship to multiple verified addresses.

Can I return something I no longer want/need?

You may return any unopened and unused Ralph Brothers product within 15 days of receiving it for a full refund of the product price. *Shipping charges will be your responsibility.

What if I receive a damaged product?

In the event you receive a damaged product, contact Customer Service. Please provide order number, pictures, and a brief explanation of the problem and Ralph Brothers will happily replace your items at no extra cost to you.


How do I know what size the products are?

Please see the product description for specific sizes on each individual product, as sizes do vary based upon product and the available sizes for each will be listed.

Is pricing just multiplied up, or is there a price advantage to buying bulk?

Larger sizes and quantities are always more cost effective. And to really make the most of your larger purchases, please see info on our Ralph Brothers “Pro Program” page.


What types of payment are acceped?

Debit cards and all major credit cards are accepted by Ralph Brothers.

Can I set up a business account with Ralph Brothers?

Credit terms are always welcomed with Ralph Brothers. Please click here to learn more about our Pro Program and to fill out a credit application.


How do I know this is secure, and my information is safe?

At Ralph Brothers, your security and safe shopping experience is our number one priority. We take great precautions in guarding your personal information. All of your accounts and “Pro Program” tiers are guarded in password protected areas.

Ralph Brothers uses Oracle and NetSuite as our platform. Oracle and NetSuite use the most advanced and up to date security in the world and we are protected by their infrastructre, in turn allowing you to take advantage of that security. Shop securely knowing that you have the best security protecting you. Our credit card proccesing is fully PCI DSS compliant and all your payment info is protected using the most secure credit card processing policies.

Shop with confidence and security with us.

Your Account

Do I have to enter all my information every time I want to shop?

No, all you have to do is simply sign-in and you will be in your account.

Can I have two accounts; one personal and one for business?

Yes. Ralph Brothers strives to meet and exceed all your business and personal needs.

Will my Ralph Brothers account be safe?

Yes. Ralph Brothers works hard to protect your security and identity. Others will not be able to access your account without your protected passwords.

Promos and Discounts

Are there different promotions I can take advantage of?

Yes! Please sign up for Ralph Brothers promotional emails so you do not miss out.

Does Ralph Brothers offer discounts for multiple orders or buying in bulk?

Yes! Ralph Brothers offers a “Pro Program” that caters to distributors and wholesalers with special discount pricing. Please click here to learn more about our Pro Program